Sadeem Support

Need help with Sadeem? Email support@sadeem-app.com and we will reply as soon as we can. Tell us your device, its iOS version and what happened.

Common questions

How do I restore my purchase?

Open Sadeem, go to Settings › Sadeem Pro and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy it.

How do I cancel my subscription or free trial?

Open your device's Settings, tap your name, then Subscriptions, choose Sadeem and tap Cancel Subscription. You keep access until the end of the period you already paid for. Cancel at least 24 hours before a trial ends to avoid being charged.

How do I ask for a refund?

Refunds are handled by Apple. Visit https://reportaproblem.apple.com, sign in and choose Sadeem.

Why doesn't Sadeem know where I am?

Sadeem needs location permission to show your sky. Open your device's Settings › Privacy & Security › Location Services › Sadeem and choose While Using the App. You can also pick a place by hand in the app.

Why is the weather missing?

The forecast comes from Apple Weather and needs an internet connection. The sky, darkness and targets still work offline.

Why can't I see a target the app shows?

Sadeem's visibility, light-pollution and score values are estimates. Haze, clouds near the horizon, nearby lights, trees and buildings, and how long your eyes have adapted to the dark all make a difference. Give your eyes 20 minutes away from bright light, and try targets higher in the sky first.

How does iCloud Sync work?

Turn it on in Settings › iCloud Sync in Sadeem. Your journal, notes, favourites and progress are stored in your own private iCloud and appear on your other devices signed in to the same Apple Account. We cannot see this data.